Sales Force

Salesforce provides companies with an interface for case management and task management, and a system for automatically routing and escalating important events.The Salesforce customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking sites, provides analytical tools and other services including email alert, Google search, and access to customers’ entitlement and contracts.

Engagement Tiers

System Integration/Implementations
  • Cloud Architecture Consulting
  • CRM and community/portal Implementations
  • App Development
  • Cloud Integration Services
  • Testing & Validation Services
  • Platform Migrations
  • Advanced Analytics
  • Einstein Analytics ( AI and Dashboards)
Application Support & Maintenance
  • L1, L2 and L3 Support
  • Application Enhancements
 AppExchange Services
  • AppExchange Capability
  • Integration Services

Engagement and Staffing Model

Plan, execute, deliver & manage Salesforce services with a simplistic & scalable approach by combining best of people, processes, methodology

“Long-Term Team”
  • Dedicated presence with a Core Team of resources
  • Structured based on targeted needs (technology skill sets, project phases, specific deliverables etc.)
  • Defined roles and responsibilities
  • Responsible for service delivery, operations and governance
  • Preserves business knowledge continuity
“Short-Term Team”
  • Deliver on demand resources based on requirements against defined and approved forecasts
  • Infinite pool of talent across roles / skills sets
  • Ability to Ramp Up or Ramp Down based on dynamic business needs
  • Resources possess same level of expertise and competency as those of the core team